Order Delivery and Cancellation

  • Because your convenience is our priority, we confirm every order through our customer service team within 24 hours of placing it.
  • For any issue regarding your order, please refer to us on WhatsApp to serve you better, not to the shipping company or on Facebook pages.
  • We will be following the delivery and will contact you in case your order was delayed or rejected within 3 days.
  • In case you have a problem with your order after receiving it , please contact us on WhatsApp to take the appropriate action.
  • Please be advised that the official business days are from Sunday to Thursday. Fridays, holidays, and public holidays are off for all employees and shipping companies.

DELIVERY SCHEDULE

  • We process and ship all our orders 6 days a week, with the exception of Fridays and official holidays period.
  • Our shipping timeline is 3-5 working days from order confirmation.
  • And 5 to 10 days for the remote and far areas from Cairo.
  • You will receive an SMS from the shipping company with the COD amount and the courier contact when the order is ready to be delivered to you.

Cancelling your order:

  • Please note that you can cancel the order within 12 hours.
  • In the event that you want to cancel your order, please contact customer service on WhatsApp no.